Privacy Policy

Effective date: 21st August 2025
Last reviewed: 21st August 2025

1. Important Information and Who We Are

Kip Candle Co (“Kip”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or interact with us. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

Controller:
Kip Candle Co is the data controller responsible for your personal data.

Contact:
📧 hello@kipcandleco.com
Subject: Privacy Compliance Officer

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2. Purpose of This Privacy Policy

This policy gives you information about how we collect and process your personal data when you:

• Visit our website

• Make a purchase

• Sign up to our newsletter

• Enter a competition or promotion

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3. Shopify as Our Platform & Network Intelligence

Our store is hosted on Shopify. When you visit or purchase from our store, Shopify processes your data to provide essential e-commerce services, including hosting, checkout, fraud prevention, and order fulfilment.

Additionally, Shopify uses customer data across its network of merchants to provide Enhanced Services (called Shopify Network Intelligence). These services help protect, improve, and grow businesses by analysing customer interactions across multiple Shopify stores.

As part of this:

• Your data may be shared with Shopify and other third-party providers (such as payment processors, shipping carriers, and analytics/advertising partners).

• Your data may be transferred outside the UK/EEA, with appropriate safeguards in place (such as adequacy decisions, Standard Contractual Clauses, or equivalent protections).

You can learn more about Shopify’s privacy practices here:
🔗 Shopify Privacy Policy
🔗 Shopify Privacy Portal

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4. Changes to This Policy

This policy was last updated on 13th July 2025. We may update it from time to time. Please review it periodically.

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5. The Data We Collect

We may collect the following categories of data:

• Device Information (IP address, browser type, time zone, cookies, interactions on our site) – collected automatically for analytics, performance, and fraud prevention.

• Order Information (name, billing/shipping address, payment details, email, phone number) – provided by you when purchasing.

• Customer Support Information (contact details, order history) – used to resolve queries and provide support.

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6. How We Use Your Data

We process your data for:

• Fulfilling orders and providing services (contractual necessity)

• Fraud prevention and security (legitimate interest)

• Analytics and personalisation (legitimate interest/consent)

• Marketing communications (consent)

• Legal obligations (tax, accounting, compliance)

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7. Marketing & Targeted Advertising

We may share your information with trusted advertising and analytics providers (e.g. Google Analytics, Meta/Facebook, Pinterest).

• In the UK/EEA/Switzerland, we obtain your consent before using cookies for targeted advertising. You may withdraw consent at any time.

• In certain US states, you have the right to opt-out of data “sharing” or “targeted advertising.” To exercise this right, visit:
  🔗 Shopify Opt-Out Page

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8. International Transfers

Your data may be transferred outside the UK/EEA. We ensure that such transfers have appropriate safeguards in line with UK GDPR.

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9. Data Relating to Minors

Our website is not intended for children under 16. We do not knowingly collect data from minors.

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10. Cookies

We use cookies to provide a better browsing experience. For details, see our [Cookie Policy].

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11. Your Legal Rights

Under data protection law, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing or restrict processing

• Request data portability

• Withdraw consent (for consent-based processing)

You can exercise these rights at any time via: 📧 hello@kipcandleco.com

You may also exercise certain rights directly with Shopify via the Shopify Privacy Portal.

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12. Complaints

You may lodge a complaint with the UK Information Commissioner’s Office (ICO):
🔗 https://ico.org.uk/make-a-complaint/

We would appreciate the chance to resolve any concerns with you directly before you approach the ICO.

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13. Contact Us

Kip Candle Co
Attn: Privacy Compliance Officer
📧 hello@kipcandleco.com