KIP CANDLE CO. TERMS AND CONDITIONS.
UK SHIPPING. We aim to dispatch your orders within 1-2 days of ordering. We use the Royal Mail “signed for” service for all orders where 'first class signed for' is selected. For all other orders where second class is selected, we will be unable to track your order. We recommend using the "signed for" service to ensure a swift and trackable delivery.
Problems with the post? Drop us an email at [email protected] and we will be happy to help.
Included with your candle, or found on our website www.kipcandleco.com we provide a candle care guide. We encourage you to read this before you burn your Kip Candle to get the most out of your candles.
Please follow the safety instructions found on the bottom of your candle and also on your candle care card. Kip Candle Co. can not be held responsible for any damage caused from misuse of your candle. 'Carry bags' are hand-dyed and should therefore be hand-washed separately and kept away from materials that may stain until after the first few washes.
SDS labels listing ingredients and any possible irritants can be provided by emailing us at [email protected]
Safety information can also be found on our website at www.kipcandleco.com
We hope that you love your Kip Candle Co. candle.
We offer a full replacement or refund for items that arrive damaged due to the postal service.
If you are not happy with your order, or for any refund questions please email us at [email protected] and we will be happy to help you!