UK SHIPPING.

We aim to dispatch your orders within 1-2 days of ordering. We use the Royal Mail “signed for” service for all orders where 'first class signed for' is selected. For all other orders where second class is selected, we will be unable to track your order. We recommend using the "signed for" service to ensure a swift and trackable delivery.

Problems with the post? Drop us an email at kipcandleco@outlook.com and we will be happy to help.

RETURNS POLICY.

We hope that you love your Kip Candle Co. candle. We offer a full replacement or refund for items that arrive damaged due to the postal service.

If you are not happy with your order, or for any refund questions please email us at kipcandleco@outlook.com and we will be happy to help you!

To get the most out of your KIP Candle Co. candle:

Allow a full melt pool.

Always ensure you get a full melt pool across the top of the candle; the wax should be completely melted to the edges of the container to avoid your candle ‘tunelling’ down the middle and wasting wax. We suggest 3-4hrs of burn time per session (although never leave your candles unattended).

Trim your wick.

Before each burn trim your wick to 5mm to avoid large flames and smoking. Remove any black from the wick with scissors before lighting.

Wooden wicks.

We love our wooden wicks-they look great and the gentle crackling sound is super cosy.

They are a natural material and as such can be slightly more temperamental than our other wicks.

Follow the tips below and you should have no problem!

Trim your wooden wicks to 5mm and always clean off any burnt wood from previous use. This is best done when the candle is completely cool so charred wood doesn't stray into your molten wax.

It’s the candle wax being drawn up the wick that fuels the flame, not the wood, so if you have a wick that keeps going out it’s probably too long meaning the wax can’t make it to the flame.

If you notice one of the wicks has gone out, trim and relight as soon as you notice to keep an even burn. Scissors or nail clippers will do the job!